Return Policy

At galsembos, we strive to ensure you're completely satisfied with your purchase. If for any reason you are not happy with your order, we offer an easy and straightforward return process. Please review our return policy below to understand your options and how to proceed with a return.

1. Return Eligibility

• Time Frame: Returns are accepted within 30 days from the date you receive your order.
• Condition: Items must be in their original condition—unworn, unwashed, with all tags attached, and in the original packaging.
• Non-Returnable Items: The following items cannot be returned:
  • Intimate apparel (e.g., underwear, swimwear)
  • Final sale items
  • Gift cards
  • Customized or personalized items

2. How to Start a Return

To initiate a return, follow these steps:

• Contact Us: Email us at [email protected] or use the return request form on our website. Be sure to include your order number and the reason for the return.

• Return Authorization: Once your return is approved, we’ll send you a return authorization number along with detailed instructions on how to return your item.

• Prepare the Return: Carefully pack the item in its original packaging, include the return authorization number, and send the package to the address we provide in the return instructions.

• Return Shipping Costs: You are responsible for covering return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

3. Refund Process

• Refund Method: After we receive and inspect your returned item, we will process your refund to the original payment method used for the purchase.

• Refund Time Frame: Please allow up to 10 business days for the refund to be processed and appear in your account, depending on your payment provider.

• Partial Refunds: In some cases, only a partial refund may be issued, such as when an item is returned in less than perfect condition or is damaged through no fault of ours.

4. Exchanges

We do not offer direct exchanges. If you need a different size or color, please follow the return process and place a new order for the desired item.

5. Damaged or Defective Items

If your item is damaged or defective, please contact us immediately at [email protected] with your order number and a photo of the damage. We’ll arrange either a replacement or a full refund, including shipping costs.

6. International Returns

The return process is the same for international orders. Please be aware that you will be responsible for any return shipping charges, customs duties, or taxes that apply. We recommend checking with your local customs office to understand these potential costs before initiating a return.

7. Missing or Late Refunds

If you haven’t received your refund yet, please check your bank account or contact your credit card provider, as it may take some time for the refund to appear. If you've done this and still haven’t received it, please contact us at [email protected].